Legal

Refund & Cancellation Policy.

Last updated: 2 October 2026

This policy explains how cancellations and refunds work for services provided by JD Softvera ("we", "us", "our"). It forms part of our Terms of Service. Specific terms in a signed Proposal or statement of work for your engagement take precedence over this policy where they differ.

1. Nature of our services

We provide custom, made-to-order software and AI services. Work is performed specifically for each client, and resources (people and time) are committed once a project begins. As a result, fees for work already performed are generally non-refundable.

2. Advance payments & deposits

Projects typically require an advance payment to reserve our team and begin work. This advance is non-refundable once work has commenced, as it covers planning, scheduling, and initial effort.

3. Cancellation by the client

  • Before work begins: if you cancel before any work has started, you may request a refund of amounts paid, less any non-refundable advance and any third-party costs already incurred on your behalf.
  • After work begins: you may cancel an ongoing project with written notice. You will be charged for all work completed and resources committed up to the cancellation date; any remaining balance, if applicable, will be handled per the Proposal. Completed milestones are non-refundable.

4. AI technical consultation

The paid technical consultation is paid in full before the session. A request alone does not reserve a time; your session is confirmed once payment is received and a time is booked.

  • Rescheduling: you may reschedule once at no charge by giving at least 24 hours' notice before the session.
  • Cancellation: if you cancel at least 48 hours before the session, we will refund the full amount paid. After that, the fee is non-refundable, but you may reschedule as above.
  • Missed sessions: if you miss a booked session without 24 hours' notice, the fee is non-refundable.
  • If we need to reschedule: we will offer a new time, or a full refund if no suitable time can be agreed.

The written summary is delivered within 5 working days of the consultation. The included follow-up email may be sent within 14 days of receiving the summary, and we aim to reply within 3 working days. Building the solution, software subscriptions, training, and ongoing support are not included and are quoted separately.

5. Monthly retainers & subscriptions

Care & Retainer or subscription plans can be cancelled with notice as stated in the Proposal (typically before the next billing cycle). Fees already paid for the current cycle are non-refundable, but you will not be charged for subsequent cycles after cancellation.

6. Refund eligibility

We will consider a refund where: (a) we are unable to deliver the agreed work and no acceptable alternative is reached; or (b) a duplicate or erroneous payment has been made. Refunds are not provided for change of mind after delivery, for delays caused by the client, or for work already completed and accepted.

7. How to request a refund

Email [email protected] with your name, project details, payment reference, and the reason for the request. We aim to acknowledge requests within 3 business days.

8. Refund processing

Approved refunds are made to the original payment method, via the same payment gateway used for the transaction, typically within 7–10 business days of approval. Timing may vary depending on your bank or card provider. Any applicable gateway or transaction charges may be deducted.

9. Contact

JD Softvera — Sodala, Jaipur, Rajasthan, India.
Email: [email protected] · Phone: +91 73411 21060